Terms & Conditions
Last updated: July 2026
These Terms & Conditions apply to direct reservations made through the Villa Aurora website. Reservations made through Airbnb, Booking.com, Vrbo or another platform are also subject to the terms accepted on that platform. In the event of a conflict, the platform’s booking conditions will apply to the reservation made through it.
1. Reservations
A reservation is confirmed once the required initial payment has been successfully received and a booking confirmation has been issued.
The person making the reservation must be at least 20 years old, provide accurate information and be authorised to accept these terms on behalf of all guests.
Only the guests included in the reservation may stay at the property. Villa Aurora accommodates a maximum of eight guests. Additional guests, visitors, parties, events and commercial use are not permitted without prior written approval.
2. Prices and payment
The total price and any applicable charges are displayed before the reservation is completed.
For direct reservations:
- 30% of the total amount is payable at the time of booking;
- The remaining balance is payable seven days before arrival;
- Reservations made within seven days of arrival must be paid in full at the time of booking.
Failure to complete payment by the due date may result in cancellation of the reservation.
3. Cancellation
All amounts paid are non-refundable, as stated during the booking process. Cancellations must be communicated in writing to [email protected].
No refund is due for no-shows, late arrivals, early departures, unused nights or services not used by the guest.
As the accommodation is reserved for specific dates, the statutory 14-day right of withdrawal does not apply.
We strongly recommend that guests obtain appropriate travel insurance covering cancellation, illness, travel disruption and damage.
4. Security deposit
A security deposit corresponding to 20% of the total reservation amount will be pre-authorised on the payment card one day before check-in.
Subject to inspection of the property, and provided that no damage, loss, excessive cleaning costs or other amounts are due, the pre-authorisation will be released two days after check-out. The time required for the amount to become available may depend on the guest’s bank or card issuer.
Guests remain responsible for costs exceeding the amount of the security deposit.
5. Check-in and check-out
- Check-in: from 5:00 PM;
- Check-out: by 11:00 AM.
Early check-in and late check-out are subject to availability and prior written agreement. Additional charges may apply.
6. Use of the property
Guests must comply with the House Rules displayed on the website and provided before or during the stay.
Smoking, pets, parties and unauthorised events are not permitted. Guests must respect neighbours, avoid excessive noise and use the property, pool, equipment and furnishings responsibly.
The lead guest is responsible for the conduct of all guests and for any damage, loss, missing items, additional cleaning or other costs caused during the stay.
Serious or repeated breaches may result in termination of the stay without refund, without prejudice to payment of any resulting damage or costs.
7. Safety and supervision
Children must be supervised at all times, particularly around the swimming pool, stairs, barbecue and outdoor areas.
Guests use the swimming pool and other facilities responsibly and must follow any safety instructions provided. Any fault, accident or damage must be reported promptly.
8. Access to the property
We or our authorised representatives may access the property with reasonable notice for maintenance, inspection or the provision of agreed services. Prior notice may not be possible in an emergency or when necessary to protect people or property.
9. Changes or cancellation by Villa Aurora
If we are unable to provide the accommodation due to serious circumstances beyond our reasonable control, we will inform the guest as soon as possible and refund the amounts paid for services not provided.
We are not responsible for events outside our reasonable control, but this does not affect any mandatory rights available to consumers under Portuguese law.
10. Website information and external services
We make reasonable efforts to ensure that the property description, photographs, availability and prices are accurate. Minor changes that do not materially affect the stay may occur.
Experiences or services supplied by independent third parties are subject to the provider’s own availability and conditions. Unless expressly stated otherwise, Villa Aurora is not the provider of those third-party services.
11. Personal data
Personal data is processed in accordance with our Privacy Policy. Information about cookies and analytics technologies is available in our Cookie Policy.
12. Complaints and consumer disputes
For assistance or complaints, please contact:
Guests may also use the official Portuguese Online Complaints Book.
In the event of a consumer dispute, the consumer may contact:
CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
www.consumoalgarve.pt
13. Applicable law
These Terms & Conditions are governed by Portuguese law. Nothing in these terms limits any mandatory consumer rights or jurisdiction rights applicable under Portuguese or European Union law.